TicketSea should be easy to use for everyone looking for a night out, including people who use a screen reader, a keyboard, voice control, magnification or high-contrast settings. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.
Where we are
The ticketsea.com website partially conforms to WCAG 2.2 AA: most of it meets the standard, and the gaps we know about are listed below. On October 22, 2026 we checked the home page and representative city, artist, venue, event, guide and policy pages with automated tests (axe-core, WCAG 2.2 AA) and by hand for keyboard use, visible focus, 200% text zoom and narrow screens, and fixed what we found. We have not yet completed a full manual test with each screen reader, so some problems may remain.
What the website supports
- Every page can be used with a keyboard. A "Skip to content" link comes first, and the control you are on is always outlined.
- Pages have one main heading, labelled sections and named regions, so screen readers can jump between them.
- Text can be enlarged to 200% and pages reflow to a 320-pixel-wide screen without scrolling sideways.
- Text meets WCAG contrast minimums, and links and buttons are large enough to tap.
- Event pictures, venue maps and layout guides have text descriptions; decorative images are hidden from screen readers.
- Animation is reduced when your device asks for reduced motion.
- Dates and times are written out in words alongside machine-readable values, and every ticket link says which seller it opens.
Known limitations
- Sellers' websites. Ticket links open the seller's own site (Ticketmaster, TickPick, Fever and others). Buying, seat selection and checkout happen there, under that seller's accessibility support, which TicketSea does not control.
- Seating charts from sellers. Some event pages show a seller's seating chart as an image. Its text description names the venue and layout, but not every section; the seller's site has the full chart.
- Maps. Street maps are pictures with a written address and directions link; the map itself is not fully readable by a screen reader.
- Videos. Our main YouTube videos have English captions; short clips and other languages may not.
- The press kit PDF may not be fully tagged for screen readers. Ask us for the same information in another format.
The TicketSea apps
We check the iPhone and iPad app with Apple's accessibility audit, including the largest text sizes, and are extending the same checks to the Android and Mac apps. Tell us about any problem in an app the same way.
Tell us about a problem
If something on TicketSea is hard to use with your setup, or you need information in a different format, email hello@ticketsea.com with the page address and what happened. We aim to reply within five working days. Reports about a ticket purchase are best sent to the seller, who handles the order, but we are glad to help you find the right contact.
About this statement
We review this statement when the site changes and at least once a year. See also our privacy policy and terms of use.
Last updated October 22, 2026.